Shipping, Product Quality, Returns & Exchanges and Other Questions
SHIPPING
Yes! As part of the current limited time sale, shipping is free on all orders to all countries.
A tracking number will be sent to you via email when your order has been dispatched.
Orders are dispatched within 1-3 business days of an order being placed.
This does not include pre-orders; please use the delivery estimate shown below the PRE-ORDER button.
Delivery times after dispatch vary by destination. Please see the Shipping & Returns section on your chosen product page for estimated delivery times. Rural deliveries may take slightly longer.
For pre-orders, please use the delivery estimate shown below the PRE-ORDER button.
We secure every order either inside a thick, sturdy mailing tube or firm box to ensure a safe, dry and intact delivery.
PRODUCT & QUALITY
My maps can be purchased in three different sizes, which are (from largest to smallest):
A1: 59.4 x 84.1 cm or 23.4 x 33.1 inches
A2: 42 x 59.4 cm or 16.5 x 23.4 inches
A3: 29.7 x 42.0 cm or 11.7 x 16.5 inches
All of our maps are printed on thick, high quality 200 gsm enhanced matte fine art paper.
I draw all of my maps at the biggest size I sell, which is A1. Therefore, when scaling down to smaller sizes like A2 and A3, the clarity is still perfect.
RETURNS & EXCHANGES
As every map is printed to order, we can only change or cancel an order if it has not yet been printed - so please choose carefully. If you have made a mistake, please email us at elvishmaps@gmail.com.
We have a 30 day returns policy. If you want to return an order, you must pay for and return it in perfect, sellable condition in order for a complete refund. To organise returning an order to us, please email elvishmaps@gmail.com.
OTHER QUESTIONS
Yes. Choose Black or Warm Walnut frames in A1, A2 or A3, or choose No frame for a print only. Aged and White are the map colour options.
No, we do not offer map customisations or commissions at this point in time.
Yes, you certainly can. Follow @elvishmaps on TikTok and Instagram to see the behind the scenes and process of each map being drawn by hand.